Commitment
Services relating to Contracts for Difference are provided by CMC Markets UK Plc and Spread Betting Services are provided by CMC Spreadbet Plc (trading as NatWest Index) to whom you have been introduced by NatWest Stockbrokers Limited. All dealing, administration and settlement in relation to these services is undertaken by CMC Markets UK Plc/CMC Spreadbet Plc who are authorised and regulated by the Financial Services Authority.
This Privacy and Security Policy applies to all organisations within the NatWest Index group of companies from time to time, including CMC Markets UK Plc and CMC Spreadbet Plc. It explains how NatWest Index collects personal information about you and how it maintains, uses and discloses that information.
NatWest Index is committed to protecting the privacy of all personal information which NatWest Index obtains from you, including the information we obtain during your visits to this website. NatWest Index will only use your personal information in accordance with this Privacy and Security Policy and otherwise in accordance with UK data protection legislation.
Why does NatWest Index collect personal information?
NatWest Index collects certain personal information in order that it may meet the needs of its customers. By collecting certain personal information, NatWest Index is able to monitor and improve the services which it offers to its existing and potential customers. We will use this information for the following purposes, Compliance notifications, Account information such as Statements, correspondence, marketing products, services, promotions and events.
What information does NatWest Index obtain from you?
NatWest Index will collect and hold information about you when you complete an online application or other type of form or access and trade your account through this website.
NatWest Index may derive information from your use of this website and may store this information with your personal profile. This information may include site areas visited, pages viewed, frequency and duration of visits, types of transactions conducted, documents downloaded and other websites which may have referred you or to which you link.
How will NatWest Index use this information?
NatWest Index may use your information for any one or more of the following purposes:
- to provide the services to you that you have requested including processing transactions;
- to confirm your identity;
- to maintain your personal profile;
- to manage your account;
- to contact you when necessary or appropriate in relation to the services being provided to you;
- to keep you updated whilst you are a customer in relation to matters such as contracts you have traded and activities of NatWest Index;
- to manage and administer the products and services provided to you;
- to provide you with information regarding the products and services offered by NatWest Index;
- in developing an understanding of the products and services that you may be interested in obtaining from NatWest Index;
- to provide you with information or opportunities that we believe may be relevant to you;
- to tailor the website to your needs and interests; and
- to create impersonalised statistical data.
You consent to NatWest Index using your personal information for the above-stated purposes. You also consent to NatWest Index transferring your personal information outside the European Economic Area where this is necessary for NatWest Index to fulfil its contractual obligations to you.
Who may NatWest Index disclose this information to?
NatWest Index may be required to provide your personal information to the Financial Services Authority and other regulatory and government bodies from time to time in the United Kingdom and other countries.
NatWest Index may also disclose your personal information to:
- financial institutions and other similar organisations that it deals with in the course of its corporate activities, or those that are nominated by you;
- external service providers and professional advisers (which may be located overseas) that provide services to NatWest Index;
- any organisation at your request or any persons acting on your behalf, including your financial adviser, broker, solicitor or accountant;
- any third parties where this is necessary to process a transaction or provide services which you have requested; or
- any authority to whom NatWest Index is required to disclose such information by law.
Statistical data
NatWest Index may combine your personally identifiable information with information from other users of this website to create impersonalised statistical data. NatWest Index may provide this statistical data to its business partners or third parties. In no circumstances will you be able to be identified from this statistical data; you will remain anonymous.
Updating your information
You may inform NatWest Index at any time that your personal details have changed or that you wish NatWest Index to delete personal information we hold about you by emailing us at helpdesk@natwestindex.com NatWest Index will change or delete your personal information in accordance with your instructions, except to the extent that we are required to hold your personal information for regulatory or legal purposes, to provide you with the services you have requested or to maintain adequate business records.
Links
When you use this website, you may be able to link to other websites. This Privacy & Security Policy does not apply to those other sites. NatWest Index encourages you to read and understand the privacy policies on these other sites.
Cookies
If you open an account with us, you will need to use our trading software which enables us to use cookies in relation to your access to this website. Cookies are small files of information, which often include a unique identification number or value, which are stored on your computer's hard drive as a result of you using this trading software and accessing this website.
When cookies are used on this website after you have opened an account with us, they are used to collect statistical information referred to above in addition to allowing you to access your account online. Most internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to have your computer notify you each time a cookie is sent to it, and thereby give yourself the choice whether to accept it or not. However, this may impair the quality of the services that we provide to you in relation to your account.
Security
NatWest Index take security very seriously and use best industry practise to protect your personal information and ensure it is not accessed by unauthorised persons. Measures include encryption during data transmission, strong authentication mechanisms and separation of machines and data to provide secure areas.
What are your rights?
You need not give us any of the personal information requested by NatWest Index. However, without that information, NatWest Index may not be able to open an account for you where the information is requested in an application form, or to provide you with any other services, information or assistance you have sought.
Should you have any questions or complaints about your privacy please contact us. If a complaint is not resolved by NatWest Index to your satisfaction, you may complain to the Information Commissioner.
Under the UK data protection legislation, you have (subject to certain exceptions) the right to obtain any personal information which NatWest Index holds about you and to inform NatWest Index of any perceived inaccuracy.
If you have a request, please write to NatWest Index, verifying your identity and setting out in full what information you require.
We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.
Your consent
By accessing this website, you consent to NatWest Index collecting, maintaining, using and disclosing personal information about you and provided by you or by another person as described above.
Amendments to policy
NatWest Index may make changes to this Privacy & Security Policy from time to time for any reason and will notify you of such changes by posting an updated version of this Privacy & Security Policy on this website. You are responsible for regularly reviewing this Privacy & Security Policy and if you use this website after any such changes are published, such use shall constitute your agreement to such changes.
