To withdraw funds from your account, email our Helpdesk or call us on 0207 152 0410. To protect our clients from identity theft and fraud this will generally be done by returning funds to the source that they were received from. If the applicable payment method is a card refund, then the cards can be refunded up to the full amount that they have been used to fund the account within the last 6 months. Any funds subsequent to this would need to be returned by a bank transfer.
Please note that in the case of credit cards, funds will still have to be returned to them even if the balance owed on the credit card is less than the amount being refunded, leaving a positive balance on the card.
In order to set up a bank transfer please contact the Helpdesk with your bank account details.
For legal reasons we can only pay money out to a bank account that is held in the same name as the NatWest Index trading account.
Please do not hesitate to contact our Helpdesk if you have any further queries on the payments out procedure.
