- I cannot login; I get a message that says “Unauthorised”
- How will my access to Marketmaker be affected by my firewall?
- Will I need to configure Marketmaker to negotiate through a Proxy Server?
I cannot login; I get a message that says “Unauthorised”
If you receive a message “Unauthorised” please exit the login screen and restart Marketmaker. Please ensure you are typing your userid and username correctly. If the problem persists, please call us on 0207 152 0410 or email our Helpdesk.
back to topHow will my access to Marketmaker be affected by my firewall?
Marketmaker shouldn't be troubled by any corporate or personal firewall software you may have to go through, as it will happily use port 80, just like all other standard web traffic. Marketmaker can also use port 1057 but you will need to open this port manually on your firewall as it is normally closed by default. If you are running any personal firewall software on your PC, you may be prompted to give two programs (iiAppStart.exe and iiDownloader.exe) permission to access the Internet. These are the core Marketmaker applications that start and run the program. For more information on Firewalls please contact the Helpdesk.
back to topWill I need to configure Marketmaker to negotiate through a Proxy Server?
Yes. Ask your Network Administrator to tell you the type of Proxy server you have (SOCKS5, SOCKS4 or HTTP), it's IP address, the port number and the Proxy server's username and password if one is required. If your Network Administrator has any questions, feel free to get them to contact the Helpdesk and they will explain what needs to be done and answer any queries they may have.
