Why won't Marketmaker install on Windows 95?

Marketmaker will not run on Windows 95 because the SunJava application we use is not compatible with Windows 95.

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Do I have to install Marketmaker to my 'C:' Drive?

No. During the Installation, you can customise the location where you want Marketmaker to install to.

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Do I need to download the latest SunJava manually for Marketmaker to work?

No. Built into the Installation of Marketmaker are the setup files for SunJava. The install process will examine your machine to determine whether you need the SunJava program, and if so, will download and install it automatically from our servers.

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If I use a new PC, will I need to fully install Marketmaker again?

Yes. If you use a different computer than your normal one, such as in an Internet Cafe or you buy a new replacement PC, you will need to download and install the file from our website. Once the Installation is complete, login as normal and everything will be as you left it.

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How long will it take to download from the Internet?

Depending upon your Internet connection, we estimate that it will take 5-15 minutes if you have broadband and between 45-60 minutes if you have a 56K dial-up modem. The setup file is approximately 21MB in size.

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Which versions of Windows will Marketmaker work on?

Marketmaker will run on Windows 98, ME, 2000 and XP (Home & Professional). It will NOT work on Windows 95

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Should I install the latest Service Pack / Patches from Microsoft?

Yes. Installing the latest Service Pack and patches, for whichever version of Windows you run is always a good idea, as these will solve a lot of problems and should make Windows run much more reliably. Marketmaker and any other program you have installed will benefit from this indirectly. Go to http://www.windowsupdate.com, have Microsoft's web site scan your machine and install any upgrades it suggests.

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I have Vista and I am experiencing some problems installing Marketmaker?

To overcome issues with Vista, please save the installer file to your desktop and apply Windows XP compatibility mode. To do this, right click on the Marketmaker desktop icon and select properties, select the compatibility tab and tick the option to run in compatibility mode for “Windows XP Service Pack 2”. Once Marketmaker is installed please apply compatibility mode again to the installed version of the software. If you still experience problems please contact the Helpdesk.