Can I download live prices from Marketmaker into a 3rd party application, like Excel?

There is no facility to connect a 3rd party application to Marketmaker to extract live prices.

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Does the Cash and Payments History window show cash in or out transactions?

The Cash and Payments History window will show both cash in and out, to and from the account. To open it, go to 'Trading' in the Marketmaker menu, select blotters and select 'Cash & Payment History'

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Can the email alert message content be edited so it can be received on mobile phones?

No. The message length is fixed. We are looking to include this functionality in the future.

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Are there any additional sound files available other than the default beep?

Yes, please see the Alerts part of the Trading Room Wizard

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Can I run CFD live a/c and SB live a/c on the same computer simultaneously?

Yes, if the computer has adequate resources (Processor speed, RAM, etc.)

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Can the news be filtered?

You can make the news instrument specific by selecting related news from the right hand click menu on the single price window for that instrument.

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What does IF-DONE mean?

If-done orders are two orders, the second linked to the first. When the first order is executed the second order then becomes active.

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What does OCO mean?

'One Cancels Other'
Two orders are created, the second linked to the first. When one is executed the other is automatically cancelled.

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What does GTC mean?

'Good Till Cancelled'
Order will remain pending until it is either executed or manually cancelled.

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Why am I not getting emails from NatWest Index?

They may be being caught by your spam filter. NatWest Index send emails containing important account information from clientcommunications@natwestindex.com, so please ensure you have instructed your filter let this through. This will ensure the email is delivered to your inbox and not mistaken for junk mail.

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Can I have multiple logins to one account?

No, you are unable to have more than one login for your account.